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REFUND POLICY

  • The returned item(s) and the packaging has to be in unused (as new) condition. 

  • Please pack the items that you wish to return in the original package. 

  • Please e-mail to info@nolanwear.com with your details and reason of return. 

  • Please take care that the package is well covered and packed. 

  • Please arrange for return shipment at your own expense. The shipment can be arranged with any transportation or company that provides a tracking number and guarantees for traceable shipment. 

  • Please return your package to the following address; 

 

Studio Reinder Schmidt

Parkstraat 17

6828JC Arnhem

The Netherlands

  • Please retain a copy of your return receipt from your shipping company in case anything should happen during the return process.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. And you can not refund underwear.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nolanwear.com.

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nolanwear.com and we will provide you with further details.

 

Gifts 
At present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase. 
If the customer requires an exchange, an exchange can only be made for the same item. The exchange will be sent to the shipping address on the original order and an email confirmation will be sent to the person who made the original purchase. 
Please note we will only discuss an order with the account holder. If you would like to return an online purchase that has been gifted to you, you will need to ask the account holder to contact NOLAN wear on your behalf.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50 EURO, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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